Booking
Appointments must be booked in advance. Some treatments need a consultation and can only proceed if clinically appropriate after a consent form is completed. By booking, you confirm you have read and accepted this policy.
Clinic Policies
Clear expectations, professional standards
Please read these policies before booking. By making an appointment, you confirm that you have read and accepted them.
Deposits & Cancellations
A non-refundable deposit is required to secure your appointment and is deducted from your treatment cost. We need 48 hours' notice to cancel or reschedule. With more than 48 hours' notice, your deposit may be transferred once at our discretion. Less than 48 hours' notice, a no-show, or late arrival preventing treatment will result in deposit loss.
Suitability & Consent
Please provide full medical information, including medications, allergies, pregnancy or breastfeeding, recent illness and previous treatments. We may decline, postpone or amend treatment if it is unsafe or unsuitable. Valid consent is required, and patch tests, forms and pre-treatment instructions must be completed on time.
Patch Tests
Patch tests must be completed at least 48 hours before your appointment if required. Clients should book this before treatment. If a patch test has not been completed and cleared, treatment cannot go ahead for your safety.
Aftercare
All aftercare is sent through the Faces Consent platform as a document. It is your responsibility to follow this advice after treatment to avoid adverse effects and achieve the best possible outcome.
Other Terms
Clients must be 18 or over for all treatments. Deposit transfers are confirmed only by the owner, Bonita Cooper.
If you have any questions about suitability, patch testing or your appointment, please contact the clinic before booking.